Quality Data

Whitman Hospital is committed to transparency and sharing how we achieve our mission of delivering excellent healthcare to our communities. To facilitate quick information availability, we participate in several quality reporting programs:

  • Washington State Hospital Association (WSHA) defines hospital quality as, "healthcare providers are taking the right steps at the right time, and patients are healthier because of it." To see this concept in action and Whitman Hospital's quality results, please visit the WSHA website.
  • Hospital Compare is Medicare's hospital quality website. Here you can compare Whitman Hospital's quality against national and state averages. 

Overall quality rating 

Our overall rating: ★ ★ ★ ★ ☆

5-star patient satisfaction

Patient survey summary star rating (more stars are better): ★ ★ ★ ★ ★

  Whitman Hospital and Medical Center Washington average National average
Patients who reported that their nurses "Always" communicated well 87% 78% 80%
Patients who reported that their doctors "Always" communicated well 91% 80% 82%
Patients who reported that they "Always" received help as soon as they wanted 84% 66% 69%
Patients who reported that their pain was "Always" well controlled 77%  71%  71% 
Patients who reported that staff "Always" explained about medicines before giving it to them  72%  65% 65% 
Patients who reported that their room and bathroom were "Always" clean  78%  73%  74% 
Patients who reported that the area around their room was "Always" quiet at night  64% 56% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home  90% 88%  87%
Patients who "Strongly Agree" they understood their care when they left the hospital 70% 52%  52%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 86%  71%  72%
Patients who reported YES, they would definitely recommend the hospital  87%  72% 72% 

Patient Safety

  Whitman Hospital and Medical Center Washington average National average
Healthcare workers given influenza vaccination
Higher percentages are better (2016)
90% 88% 86%
  Whitman Hospital and Medical Center National rate
Rate of complications for hip/knee replacement patients No Different than the National Rate 3.0%
Rate of readmission after hip/knee replacement No Different than the National Rate 4.6%
Rate of readmission after discharge from hospital (hospital-wide) No Different than the National Rate 15.6%
Rate of readmission for chronic obstructive pulmonary disease (COPD) No Different than the National Rate 20.0%
Death rate for COPD patients No Different than the National Rate 8.0%
Rate of readmission for heart failure patients No Different than the National Rate 21.9%
Death rate for heart failure patients No Different than the National Rate 12.1%
Rate of readmission for pneumonia patients No Different than the National Rate 17.1%
Death rate for pneumonia patients No Different than the National Rate 16.3%

Cost of Care

  Whitman Hospital and Medical Center National average payment
Payment for heart failure patients No Different than the National Average Payment $15,959
Payment for pneumonia patients No Different than the National Average Payment $14,817
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