Quality Data
Whitman Hospital is committed to transparency and sharing how we achieve our mission of delivering excellent healthcare to our communities. To facilitate quick information availability, we participate in several quality reporting programs:
- Washington State Hospital Association (WSHA) defines hospital quality as, "healthcare providers are taking the right steps at the right time, and patients are healthier because of it." To see this concept in action and Whitman Hospital's quality results, please visit the WSHA website.
- Hospital Compare is Medicare's hospital quality website. Here you can compare Whitman Hospital's quality against national and state averages.
Overall quality rating
Our overall rating: ★ ★ ★ ★ ★
5-star patient satisfaction
Patient survey summary star rating (more stars are better):★ ★ ★★ ★
| - | Whitman Hospital and Medical Center | Washington average | National average |
|---|---|---|---|
| Patients who reported that their nurses "Always" communicated well | 81% | 78% | 80% |
| Patients who reported that their doctors "Always" communicated well | 83% | 80% | 82% |
| Patients who reported that they "Always" received help as soon as they wanted | 75% | 66% | 69% |
| Patients who reported that their pain was "Always" well controlled | 70% | 69% | 71% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 61% | 65% | 65% |
| Patients who reported that their room and bathroom were "Always" clean | 76% | 74% | 74% |
| Patients who reported that the area around their room was "Always" quiet at night | 64% | 55% | 63% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 88% | 88% | 87% |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 61% | 52% | 52% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 80% | 72% | 73% |
| Patients who reported YES, they would definitely recommend the hospital | 83% | 73% | 72% |
Patient Safety
| - | Whitman Hospital and Medical Center | Washington average | National average |
|---|---|---|---|
| Healthcare workers given influenza vaccination Higher percentages are better (2016) |
84% | 89% | 86% |
| - | Whitman Hospital and Medical Center | National rate |
|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different than the National Rate | 2.8% |
| Rate of readmission after hip/knee replacement | No Different than the National Rate | 4.4% |
| Rate of readmission after discharge from hospital (hospital-wide) | No Different than the National Rate | 15.3% |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) | No Different than the National Rate | 19.8% |
| Death rate for COPD patients | No Different than the National Rate | 8.0% |
| Rate of readmission for heart failure patients | No Different than the National Rate | 21.6% |
| Death rate for heart failure patients | No Different than the National Rate | 11.9% |
| Rate of readmission for pneumonia patients | No Different than the National Rate | 16.9% |
| Death rate for pneumonia patients | No Different than the National Rate | 15.9% |
Cost of Care
| - | Whitman Hospital and Medical Center | National average payment |
|---|---|---|
| Payment for heart failure patients | No Different than the National Average Payment | $16,190 |
| Payment for pneumonia patients | No Different than the National Average Payment | $17,026 |
| Payment for hip/knee replacement | No Different than the National Average Payment | $22,567 |